Privacy Policy for The OREAS Group Pty Ltd 

Effective Date: 25/11/2024

1. Introduction 

The OREAS Group Pty Ltd (referred to as “we,” “our,” or “us”) operates under the trading names Journey4Good, Travel4Good, and OREAS Consultancy. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information across all our operations. 

By using our services or accessing our websites, you consent to the practices described in this Privacy Policy. For individuals under 18 years of age, parental or guardian consent is required for the collection and use of personal information. 

 

2. Collection of Personal Information 

We collect personal information to provide meaningful experiences and services through our travel, education, and consultancy activities. 

Types of Information Collected: 

  • Contact Information: Name, address, email, and phone number. 

  • Demographic Details: Date of birth, nationality, and gender. 

  • Health Information: Medical conditions, dietary needs, and emergency contacts (with explicit consent as required under APP 3.3). 

  • Educational Information: School or institutional details, academic records, and program preferences. 

  • Financial Information: Payment details for program fees or consultancy invoices. 

  • Digital Information: Cookies, IP addresses, browsing preferences, and interactions collected via analytics tools. 

How We Collect Information: 

  • Directly from you (e.g., registration forms, emails, phone calls). 

  • Through schools, institutions, or authorized representatives. 

  • Automatically via website cookies and analytics tools. 

Sensitive Information: Sensitive information, such as health data, will only be collected with your explicit consent and for purposes such as safety and program facilitation. 

 

3. Use of Personal Information 

We use your personal information to: 

  • Facilitate your participation in our programs, services, or consultancy projects. 

  • Communicate updates, schedules, or administrative information. 

  • Ensure safety and well-being during activities through medical and emergency planning. 

  • Analyse service delivery and improve user experience. 

  • Process payments and maintain financial records. 

  • Comply with legal and regulatory obligations. 

Marketing: We may use your contact details to share information about our programs, events, or services. You can opt out of marketing communications at any time by contacting us. 

 

4. Disclosure of Personal Information 

Your personal information may be disclosed to: 

  • Program Partners: Service providers such as accommodation facilities, transport operators, or local guides. 

  • Medical Professionals: In case of health or safety emergencies. 

  • Schools/Institutions: Relevant details shared with institutions organizing trips or programs. 

  • Regulatory Authorities: To comply with legal obligations or respond to lawful requests. 

  • Overseas Recipients: When programs operate internationally, personal information may be shared with organizations in those countries. We ensure these organizations comply with the Australian Privacy Principles. 

We do not sell or rent personal information to third parties for marketing purposes. 

 

5. Data Security 

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. These include: 

  • Physical Security: Secure storage and restricted office access. 

  • Digital Security: Use of firewalls, encryption, password protection, and regular updates. 

  • Staff Training: Ensuring staff understand and adhere to privacy obligations. 

While we implement robust measures, no transmission method over the internet is completely secure, and we cannot guarantee absolute protection. 

 

6. Accessing, Correcting, and Retaining Personal Information 

You have the right to: 

  • Access the personal information we hold about you. 

  • Request corrections to inaccurate, incomplete, or outdated information. 

Retention: We retain personal information only as long as necessary to fulfill the purposes outlined or meet legal requirements. When no longer needed, data will be securely destroyed or de-identified. 

To make a request, contact us using the details provided below. We aim to respond within 30 days in line with the Australian Privacy Principles. 

 

7. Website, Cookies, and Third-Party Links 

Cookies: Our websites may use cookies to: 

  • Enhance user experience and provide personalized content. 

  • Monitor traffic and usage patterns. 

You can adjust your browser settings to refuse cookies, but this may limit functionality. 

Third-Party Links: Our websites may include links to third-party websites. These are independent of The OREAS Group, and we are not responsible for their privacy practices. Please review their privacy policies before providing personal information. 

 

8. Complaints and Feedback 

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint by contacting us. We will investigate and respond promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

 

9. Updates to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect operational changes or compliance updates. The latest version will always be available on our website. 

10. Contact Information 

For questions, concerns, or requests regarding this Privacy Policy, please contact us: 

The OREAS Group Pty Ltd 

Trading as Journey4Good, Travel4Good, and OREAS Consultancy 

Email: admin@theoreasgroup.com